A year of free unlimited updates is included with the purchase of your Will. We want to ensure that you're comfortable with all of the details and we understand that there's a lot to cover off initially!
This includes unlimited updates to your Will, ensuring that you can make necessary changes as you familiarize yourself with the process.
Thereafter, our annual subscription costs $15/year to make unlimited updates to your Will. This is completely optional and can be opted out of at any time. If you decide to re-subscribe after opting out, there is an $80 unlocking fee. The $80 unlocking fee applies specifically when the initial 12-month free period has ended and there is no active $15/year subscription on your account. This fee must be paid through the Safewill platform, as alternative payment methods like direct debit are not available. Once the fee is paid, you can then activate the $15/year subscription to regain access to unlimited updates.
The subscription auto-renews annually unless you opt out, and you can cancel it at any time through your account settings.
To avoid the $80 unlocking fee, ensure that your $15/year subscription is active before the initial 12-month free period ends. This subscription is optional but necessary to maintain uninterrupted access to unlimited updates.
We encourage people to do the subscription as then you can update your Will as life changes - a new family member comes into the world, getting married, career shifts, or buying or selling property or other major assets. The idea is the Will is something that changes with you.
Summary of the Subscription Model
Safewill's subscription offers flexibility and affordability, allowing users to keep their Wills up-to-date with unlimited updates, digital storage, and adjustments for legal changes.
In addition to the ability to make unlimited updates, the subscription also allows for digital uploading and storage of your Will, and if any changes need to be made at law, we will make these changes to your Will and email you an updated copy of your final document. This ensures that customers can conveniently access, store, and share their Will digitally while remaining assured of its legal accuracy.
Furthermore, refunds for the subscription fee can be requested if you no longer wish to use the service, ensuring flexibility and customer satisfaction.
FAQs on Payment and Account Unlocking
Can I pay the $15/year subscription instead of the $80 unlocking fee?
No, the $80 unlocking fee must be paid to regain access if your account is locked. Afterward, you can activate the $15/year subscription for ongoing access.
Why am I being prompted to pay $80 instead of $15/year?
This happens because your initial free period has ended, and there is no active $15/year subscription on your account.